Policies

We reserve the right to refuse admission into our farm to anyone for any circumstance. This can be as little as being rude, use of foul language, or more aggressive behavior like pushing, vulgar actions, weapons of any kind, and alcohol. This is to help keep things safe and enjoyable for everyone.

In the event of inclement weather (including temperatures) or hazardous road conditions Charmingfare Farm will display a WEATHER ALERT by 8am on the day of your scheduled visit. You will see a orange bar with the WEATHER ALERT every page of our website (www.VisitTheFarm.com) along the bottom of your screen. Click on the link and you will be taken to a blog post for an update.

Charmingfare Farm makes all decisions regarding weather at 7am in the morning and will post a WEATHER ALERT if necessary by 8am.  New England weather very is unpredictable  and this is why the farm waits till first thing in the morning.

Options

When a WEATHER ALERT is activated on our website you will be able to do one of the following…

Rescheduling or Farm Credit are the only two options. A Refund is NOT an option.

  • “Reschedule” providing there is availability and not the last day of an event or activity,  you can reschedule your entire booking (the whole party needs to move on the order and we unable credit individual tickets).  
    Once you RESCHEDULE you will not be able to change your mind. 
  • “Farm Credit” If you cannot reschedule, you may click on the button and request FARM CREDIT. Farm Credit is determined by  the actual dollars (minus any promotional offers or discounts) you have spent and places those dollars in MY WALLET (can be found under MY ACCOUNT). Your “Farm Credit” may be used for your next online purchase. Please allow up to 72 hours for your Farm Credit request to process.

Instructions

  1. Go to www.VisitTheFarm.com 
  2. Login and click on MY ACCOUNT followed by BOOKINGS
  3. Find your booking and click RESCHEDULE or FARM CREDIT

The Business Office is open Tuesday – Friday from 10 to 4pm if you require further assistance.

Your invoice serves as evidence of your ticket(s). We do not send out individual tickets.

A Gift Card is a better option if you are looking to give someone a gift.

  • Membership is valid for an active member who is in good standing.
  • Membership is non-transferable.
  • Members must be 18 years or older and present a valid picture id upon request.
    (We ONLY allow a spouse with the same address on file as the member to use benefits.)
  • Membership is a minimum commitment of 12 months and will automatically continue to bill you monthly unless you cancel.
  • A member must be physically present at the event or activity for tickets or bookings to be valid.
  • EVENTS, ACTIVITIES, BENEFITS & RATES are subject to change and omissions without notice.
  • Extra zoo admission tickets must be purchased ONLINE.

Cancellation
Membership can be canceled 30 days prior to the first year anniversary of start date. If Membership is not canceled, it will continue month to month until it has been canceled by giving Charmingfare Farm a 30 day written notice to the following address; Charmingfare Farm Inc., 774 High Street, Candia, NH 03034.
Cancellation is effective immediately when request is received. We cannot prorate or post date a cancellation to a future date. 

Groups of 15 or more may be eligible for a group discount for many of activities and events. Please call the farm at 603 483-5623 x100 to discuss options. Don’t forget many of our activities and events can be customized for larger groups. It doesn’t hurt to call us and talk about creating a special event just for your group.

  • eGift Cards do not expire until the total value has been used.
  • eGift Cards must be used online only.
  • Promotional Codes (Discounts) & Vouchers…
    • Have EXPIRATION DATES.
    • Start and end dates are set in advance and CANNOT be altered.
    • CANNOT be applied to previous orders.
    • CANNOT be combined with any other offers.
    • May be limited to a one time use.
    • Discounts can not be applied to already discounted events and activities (ie: group pricing).
    • Are subject to availability and must be used online.
    • Not all available times are eligible for discounts, especially PRIME TIMES.
  • MAKE SURE the eGift Cards, Promotional Codes (Discounts) & Vouchers  are reflected in the shopping basket before your payment is submitted as all transactions are non-refundable.
  • If the discount is not applied please…
    1. Check to make sure the code is still valid and has not expired.
    2. Check to make sure the code is entered correctly (e.g. spelling, capitalization, spacing, etc.).
    3. Check to make sure the code is being applied to the correct event.
    4. Contact our business office BEFORE completing the transaction, open Tuesday through Friday from 10am-4pm (603)-483-5623.
  • eGift Cards, Promotional Codes (Discounts) & Vouchers  have no cash value.

Promo Code

Deal Vouchers purchased either on Charmingfare Farm’s Deal site or one of the farm’s Deal Partners have restrictions that must be followed. Please take the time and read the details and fine print to be sure the deal offer is going to work for you. Deal vouchers have be converted into an actual booking prior to the expiration date (this expiration date can be days before the event even begins) on the voucher by going to RedeemDeal.com. 

If you are planning on attending with another party we suggest one person purchase all the necessary vouchers and convert them into a single booking to ensure the entire party can go at the same time.

Expired vouchers may be converted into farm credit by visiting RedeemDeal.com.

  • Farm Credit is determined by the actual dollars (minus any promotional offers or discounts) you have spent.
  • Farm credit must be used online at VisitTheFarm.com.
  • Prices for Events & Activities may change from year to year. We cannot guarantee same prices from one year to another due to the fact all bookings are handled via our website.
  • Farm credit is valid for 18 months.
  • Farm credit has no cash value and can never be refunded.

(To check on your farm credit login and click on MY ACCOUNT followed by FARM CREDIT/GIFT CARD)

Charmingfare Farm does not offer cancellations, refunds, rain checks or exchanges. Your credit card information is not stored on our server, rather it is tokenized and stored on Authorize.Net’s secure servers.

In case of bad weather please refer to the Weather Policy.

Rescheduling or Farm Credit are the only two options. A Refund is NOT an option.

Check-out

Please understand we do our very best to provide you the services you have requested. We work with people, animals and the environment. On occasion circumstances (especially relating to weather)  may arise and are simply out of our control.

Even though Charmingfare Farm makes every reasonable effort to plan for your visit, circumstances beyond the farm’s control such as weather, today’s workforce and a pandemic make it impossible to guarantee everything will be exactly as promoted. Offerings (activities or menus) in the description are subjected to substitution or be cancelled at the sole decision of Charmingfare Farm, Inc without any advance notice given.

Charmingfare Farm is committed to safety. We require without exception all visiting guests to respect and follow rules that are posted or given verbally by a staff member. For example: All guests must remain seated at all times in the horse drawn vehicles. A parent must walk with two hands on their child while riding the pony. Everyone must remain seated while the tractor train is in motion. Please listen carefully and follow our staff’s instructions. 

Charmingfare is a WORKING FARM, during the week horse rides may not be available depending on our farming and staffing requirements. We always focus on making sure on the weekends all rides are available as long as weather permits.

In addition, WEATHER also plays a major role in operation our rides. Hot temperatures, rain and the threat of thunderstorms in the forecast for the day affect the rides, especially the horse rides.

Please call ahead if rides are important to you.

In addition to all items previously mentioned, the following items are not permitted at Charmingfare Farm, at any time:

  • Glass containers
  • Illegal Substance
  • Weapons: Knives, Firearms and ammunition
  • Chemical weapons, including mace and pepper spray
  • Fireworks and explosives
  • Laser Pointers

Although safety is a priority, guests need to understand there is an inherent risk in participating in any activity, event or attraction. We expect guest(s)to exercise good judgment and act in a responsible manner. Guests must also obey all oral and written warnings. Guests who do not comply may be required to leave the farm without refund.

Charmingfare Farm is an attraction catering to families, we expect all guests to behave in a family-friendly manner. Please walk at all times while visiting the farm. Do not sit or stand on fences or railings. Do not climb on stone walls. Respect barrier fences at all time while visitting our animals. Guests are required to comply with all local, state and federal laws, as well as Charmingfare Farm’s policies, rules and instructions. Unruly, disruptive or offensive behavior, and profanity, is strictly prohibited and will not be tolerated.

Charmingfare Farm only allows smoking in the parking lot area. All other areas inside the farm are smoke-free, and smoking is strictly prohibited.

To promote a family atmosphere, clothing that is obscene or inappropriate will not be permitted. Shirt and shoes must be worn at all times.

Food, beverages or coolers may be brought into the farm. The farm does have picnic areas available for guest. Our Gift Barn does sell beverages, snacks and ice cream for your convenience.

By entering onto the property of Charmingfare Farm, each guest grants Charmingfare Farm, Inc the right to film, videotape, or photograph him/her on Charmingfare Farm’s property for any reason without payment or consideration. Guests must have written permission to use photographs and/or videotape of Charmingfare Farm’s images for commercial broadcasting, advertising, marketing or publishing in any medium.

Service Animals Only
Please note that only service animals recognized under the Americans with Disabilities Act (ADA) are permitted on the Charmingfare Farm. This means the animal must be specifically trained to perform tasks related to a person’s disability. Pets, emotional support animals (ESAs), comfort animals, and therapy dogs do not qualify as service animals under the ADA and are not allowed on the farm.

Pets
We do not allow pets on Charmingfare Farm property, and we do not have facilities to shelter pets. Please make arrangements to leave your pets at home.

Service Animals
Service animals are welcome at Charmingfare Farm. These animals are specially trained to assist individuals with disabilities. While most service animals are dogs, some may be miniature horses. They perform a variety of tasks, including:

  • Pulling a wheelchair
  • Retrieving dropped items
  • Alerting their owner to important sounds
  • Reminding their owner to take medication
  • Pressing elevator buttons

No Certification Needed
Service animals do not require certification or professional training programs to be recognized. They do not need to wear a vest or ID to indicate their status. As long as they are properly trained to assist their owner, they are welcome at the farm.

Emotional Support Animals
Emotional support animals (ESAs), comfort animals, and therapy dogs are not recognized as service animals under the ADA and are not allowed on the farm. Service animals are specifically trained to perform tasks directly related to their owner’s disability.

General

By opting into messages, you agree to receive recurring automated marketing and informational text messages from Charmingfare Farm for Charmingfare Farm. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Charmingfare Farm. Charmingfare Farm reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Charmingfare Farm also reserves the right to change the short code or phone number where messages are sent.

Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase.

Carriers

Carriers are not liable for delayed or undelivered messages.

Cancellation

You can cancel any time by texting “STOP”. After you send the SMS message “STOP”, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Charmingfare Farm again, just sign up as you did the first time and Charmingfare Farm will start sending messages to you again.

Info

Text “HELP” at any time and we will respond with instructions on how to unsubscribe. For support regarding our services, email us at info@visitthefarm.com.

Transfer of Number

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at info@visitthefarm.com. The duty to inform us based on the above events is a condition of using this service to receive messages.

Messaging Terms Changes

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes.

Charmingfare Farm Inc. (“us”, “we”, or “our”) operates the www.visitthefarm.com website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service, and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used here have the same meanings as in our Terms and Conditions, accessible at www.visitthefarm.com.

Website Visitors

Like most website operators, Charmingfare Farm collects non-personally identifying information that web browsers and servers typically make available, such as browser type, language preference, referring site, and the date and time of each visitor request. Our purpose in collecting this information is to better understand how visitors use our website. From time to time, we may release non-personally identifying information in the aggregate (e.g., by publishing a report on website usage trends).

We also collect potentially personally identifying information like Internet Protocol (IP) addresses for users who are logged in or who leave comments on blog posts. We disclose logged-in user and commenter IP addresses only under the same circumstances in which we use and disclose personally identifying information, as described below.

Information Collection And Use

We collect several types of information for various purposes to provide and improve our Service.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information (“Personal Data”) that can be used to contact or identify you. This may include, but is not limited to:

  • Email address
  • First and last name
  • Phone number
  • Address (including city, state/province, ZIP/postal code)
  • Cookies and usage data

Usage Data

We may also collect information on how the Service is accessed and used. This “Usage Data” may include your computer’s IP address, browser type and version, pages visited, time and date of your visit, time spent on pages, device identifiers, and other diagnostic data.

Tracking & Cookies Data

To enhance your online experience, we use “Cookies” and similar technologies provided by third parties to display personalized content, relevant advertising, and to store your preferences.

Cookies are small files containing a small amount of data (which may include a unique anonymous identifier) sent to your browser from a website and stored on your device. Other tracking technologies such as beacons, tags, and scripts may also be used to collect and track information to improve our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, disabling cookies may affect your ability to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. Used to operate our Service
  • Preference Cookies. Used to remember your preferences and settings
  • Security Cookies. Used for security purposes

E-commerce

Users who engage in transactions with Charmingfare Farm — by purchasing services or products — may be asked to provide additional personal and financial information necessary to process those transactions. We collect only the information necessary to fulfill the purpose of the transaction. We do not disclose personally identifying information except as described in this policy. Users may choose not to provide personal information, but doing so may limit their ability to participate in certain website features.

Use of Data

Charmingfare Farm Inc. uses collected data for the following purposes:

  • To provide and maintain the Service
  • To notify you about changes to the Service
  • To allow participation in interactive features
  • To provide customer care and support
  • To analyze and improve the Service
  • To monitor Service usage
  • To detect, prevent, and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to and maintained on servers located outside your state, province, country, or other jurisdiction where data protection laws may differ.

If you are located outside the United States and choose to provide information to us, please note that we transfer and process the data in the United States.

Your consent to this Privacy Policy and your submission of such information constitute your agreement to that transfer.

We take all reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy. We will not transfer your Personal Data to any organization or country unless adequate controls are in place to ensure the security of your data.

Disclosure Of Data

Legal Requirements

Charmingfare Farm Inc. may disclose your Personal Data in good faith when necessary to:

  • Comply with a legal obligation
  • Protect and defend our rights or property
  • Prevent or investigate potential wrongdoing related to the Service
  • Protect the personal safety of users or the public
  • Protect against legal liability

Security Of Data

The security of your data is important to us. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third-party companies and individuals (“Service Providers”) to facilitate our Service, provide the Service on our behalf, perform Service-related functions, or assist in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics
    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Remarketing

Our site; www.visitthefarm.com uses remarketing services to advertise on third party websites to previous visitors to our site. This would include but not limited to Google and Facebook.

reCAPTCHA

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Links To Other Sites

Our Service may contain links to external websites not operated by us. If you click on a third-party link, you will be directed to that site. We strongly advise reviewing the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Service is not intended for individuals under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us. If we become aware that we have collected such data without parental consent, we will take steps to remove it from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will post any changes on this page.

You are advised to review this Privacy Policy periodically. Changes are effective immediately upon being posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: