Policies

In the event of inclement weather (including temperatures) or hazardous road conditions Charmingfare Farm will display a WEATHER ALERT by 8am on the day of your scheduled visit. You will see a orange bar with the WEATHER ALERT every page of our website (www.VisitTheFarm.com) along the bottom of your screen. Click on the link and you will be taken to a blog post for an update.

Charmingfare Farm makes all decisions regarding weather at 7am in the morning and will post a WEATHER ALERT if necessary by 8am.  New England weather very is unpredictable  and this is why the farm waits till first thing in the morning.

Options

When a WEATHER ALERT is activated on our website you will be able to do one of the following…

Rescheduling or Farm Credit are the only two options. A Refund is NOT an option.

• “Reschedule” providing there is availability and not the last day of an event or activity,  you can reschedule your entire booking (the whole party needs to move on the order and we unable credit individual tickets).  
  Once you RESCHEDULE you will not be able to change your mind. 
• “Farm Credit” If you cannot reschedule, you may click on the button and request FARM CREDIT. Farm Credit is determined by  the actual dollars (minus any promotional offers or discounts) you have spent and places those dollars in MY WALLET (can be found under MY ACCOUNT). Your “Farm Credit” may be used for your next online purchase and does not expire. Please allow up to 72 hours for your Farm Credit request to process.

Instructions

1. Go to www.VisitTheFarm.com 
2. Login and click on MY ACCOUNT followed by BOOKINGS
3. Find your booking and click RESCHEDULE or FARM CREDIT

The Business Office is open Tuesday – Friday from 10 to 4pm if you require further assistance.

Your invoice serves as evidence of your ticket(s). We do not send out individual tickets.

A Gift Card is a better option if you are looking to give someone a gift.

• Membership is valid for an active member who is in good standing.
• Membership is non-transferable.
• Members must be 18 years or older and present a valid picture id upon request.
  (We ONLY allow a spouse with the same address on file as the member to use benefits.)
• Membership is a minimum commitment of 12 months and will automatically continue to bill you monthly unless you cancel.
• A member must be physically present at the event or activity for tickets or bookings to be valid.
• EVENTS, ACTIVITIES, BENEFITS & RATES are subject to change and omissions without notice.
• Extra zoo admission tickets must be purchased ONLINE.

Cancellation
Membership can be canceled 30 days prior to the first year anniversary of start date. If Membership is not canceled, it will continue month to month until it has been canceled by giving Charmingfare Farm a 30 day written notice to the following address; Charmingfare Farm Inc., 774 High Street, Candia, NH 03034.
Cancellation is effective immediately when request is received. We cannot prorate or post date a cancellation to a future date. 

Groups of 15 or more may be eligible for a group discount for many of activities and events. Please call the farm at 603 483-5623 x100 to discuss options. Don’t forget many of our activities and events can be customized for larger groups. It doesn’t hurt to call us and talk about creating a special event just for your group.

• eGift Cards do not expire until the total value has been used.
• eGift Cards must be used online only.
• Promotional Codes (Discounts) & Vouchers…
  • Have EXPIRATION DATES.
  • Start and end dates are set in advance and CANNOT be altered.
  • CANNOT be applied to previous orders.
  • CANNOT be combined with any other offers.
  • May be limited to a one time use.
  • Discounts can not be applied to already discounted events and activities (ie: group pricing).
  • Are subject to availability and must be used online.
  • Not all available times are eligible for discounts, especially PRIME TIMES.
• MAKE SURE the eGift Cards, Promotional Codes (Discounts) & Vouchers  are reflected in the shopping basket before your payment is submitted as all transactions are non-refundable.
• If the discount is not applied please…
  1. Check to make sure the code is still valid and has not expired.
  2. Check to make sure the code is entered correctly (e.g. spelling, capitalization, spacing, etc.).
  3. Check to make sure the code is being applied to the correct event.
  4. Contact our business office BEFORE completing the transaction, open Tuesday through Friday from 10am-4pm (603)-483-5623.
• eGift Cards, Promotional Codes (Discounts) & Vouchers  have no cash value.

Deal Vouchers purchased either on Charmingfare Farm’s Deal site or one of the farm’s Deal Partners have restrictions that must be followed. Please take the time and read the details and fine print to be sure the deal offer is going to work for you. Deal vouchers have be converted into an actual booking prior to the expiration date (this expiration date can be days before the event even begins) on the voucher by going to RedeemDeal.com. 

If you are planning on attending with another party we suggest one person purchase all the necessary vouchers and convert them into a single booking to ensure the entire party can go at the same time.

Expired vouchers may be converted into farm credit by visiting RedeemDeal.com.

• Farm Credit is determined by  the actual dollars (minus any promotional offers or discounts) you have spent.
• Farm credit must be used online at VisitTheFarm.com.
• Farm credit does not expire.
• Farm credit has no cash value and can never be refunded.

(To check on your farm credit login and click on MY ACCOUNT followed by MY WALLET)

Charmingfare Farm does not offer cancellations, refunds, rain checks or exchanges. Your credit card information is not stored on our server, rather it is tokenized and stored on Authorize.Net’s secure servers.

In case of bad weather please refer to the Weather Policy.

Rescheduling or Farm Credit are the only two options. A Refund is NOT an option.

Please understand we do our very best to provide you the services you have requested. We work with people, animals and the environment. On occasion circumstances (especially relating to weather)  may arise and are simply out of our control.

Even though Charmingfare Farm makes every reasonable effort to plan for your visit, circumstances beyond the farm’s control such as weather, today’s workforce and a pandemic make it impossible to guarantee everything will be exactly as promoted. Offerings (activities or menus) in the description are subjected to substitution or be cancelled at the sole decision of Charmingfare Farm, Inc without any advance notice given.

Charmingfare Farm is committed to safety. We require without exception all visiting guests to respect and follow rules that are posted or given verbally by a staff member. For example: All guests must remain seated at all times in the horse drawn vehicles. A parent must walk with two hands on their child while riding the pony. Everyone must remain seated while the tractor train is in motion. Please listen carefully and follow our staff’s instructions. 

Charmingfare is a WORKING FARM, during the week horse rides may not be available depending on our farming and staffing requirements. We always focus on making sure on the weekends all rides are available as long as weather permits.

In addition, WEATHER also plays a major role in operation our rides. Hot temperatures, rain and the threat of thunderstorms in the forecast for the day affect the rides, especially the horse rides.

Please call ahead if rides are important to you.

In addition to all items previously mentioned, the following items are not permitted at Charmingfare Farm, at any time:

• Glass containers
• Illegal Substance
• Weapons: Knives, Firearms and ammunition
• Chemical weapons, including mace and pepper spray
• Fireworks and explosives
• Laser Pointers

Although safety is a priority, guests need to understand there is an inherent risk in participating in any activity, event or attraction. We expect guest(s)to exercise good judgment and act in a responsible manner. Guests must also obey all oral and written warnings. Guests who do not comply may be required to leave the farm without refund.

Charmingfare Farm is an attraction catering to families, we expect all guests to behave in a family-friendly manner. Please walk at all times while visiting the farm. Do not sit or stand on fences or railings. Do not climb on stone walls. Respect barrier fences at all time while visitting our animals. Guests are required to comply with all local, state and federal laws, as well as Charmingfare Farm’s policies, rules and instructions. Unruly, disruptive or offensive behavior, and profanity, is strictly prohibited and will not be tolerated.

Charmingfare Farm only allows smoking in the parking lot area. All other areas inside the farm are smoke-free, and smoking is strictly prohibited.

To promote a family atmosphere, clothing that is obscene or inappropriate will not be permitted. Shirt and shoes must be worn at all times.

Food, beverages or coolers may be brought into the farm. The farm does have picnic areas available for guest. Our Gift Barn does sell beverages, snacks and ice cream for your convenience.

By entering onto the property of Charmingfare Farm, each guest grants Charmingfare Farm, Inc the right to film, videotape, or photograph him/her on Charmingfare Farm’s property for any reason without payment or consideration. Guests must have written permission to use photographs and/or videotape of Charmingfare Farm’s images for commercial broadcasting, advertising, marketing or publishing in any medium.

Animals are not allowed on Charmingfare Farm property, with the exception of certified service animals used by the hearing and visually impaired. Charmingfare Farm does not have any facilities to shelter your pets.

Charmingfare Farm Inc (“us”, “we”, or “our”) operates the www.visitthefarm.com website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.visitthefarm.com.

Website Visitors

Like most website operators, Charmingfare Farm collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Charmingfare Farm’s purpose in collecting non-personally identifying information is to better understand how Charmingfare Farm’s visitors use its website. From time to time, Charmingfare Farm may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Charmingfare Farm also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on www.visitthefarm.com blog posts. Charmingfare Farm only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

To enrich and perfect your online experience, Charmingfare Farm uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer. 

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies. We use Session Cookies to operate our Service.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.

E-commerce

Those who engage in transactions with Charmingfare Farm – by purchasing Charmingfare Farm’s services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Charmingfare Farm collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Charmingfare Farm. Charmingfare Farm does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Use of Data

Charmingfare Farm Inc uses the collected data for various purposes:

• To provide and maintain the Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer care and support
• To provide analysis or valuable information so that we can improve the Service
• To monitor the usage of the Service
• To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Charmingfare Farm Inc will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Charmingfare Farm Inc may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of Charmingfare Farm Inc
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

• Google Analytics
  Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Ads for Remarketing

Our site; www.visitthefarm.com uses remarketing services to advertise on third party websites to previous visitors to our site. This would include but not limited to Google and Facebook.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: info@visitthefarm.com
• By visiting this page on our website: www.visitthefarm.com/contact
• By phone number: (603) 483-5623